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People Say

[Margaret is] kind, caring, patient, and always well-prepared and knowledgeable.

-- Student evaluation from Rice University's Glasscock School

When broaching difficult topics, especially with people I care about or with important clients, I worry my guts into a knot. Margaret Anderson has given me tools that eliminate worry and actually help me to resolve conflict, no matter how large or small, how complicated or fraught with emotional tension. Although the book is written with clergy in mind, I was instantly engrossed in the material and could see my way to using her sensible, easy-to-follow format with anyone. It gave me new confidence in my ability to reason with obstinate or demanding individuals. Eager to practice her techniques, I did, and they worked. This book is a communicator's goldmine.

-- Chris Rogers,
Novelist