It’s the rule, not the exception, for a speaker and listener to understand a statement differently.  Such differences often pose as, and later build into, conflicts.  But once you learn to recognize diverse communication styles and bridge the gaps, you’ll find that life contains fewer conflicts than you thought.

Margaret Anderson
 
Especially now when views are becoming more polarized, we must work to understand each other across political, religious and national boundaries.

Jane Goodall
Communication Styles—from Babel to Brilliance
           
You’ve learned which expressions are—and aren’t—politically correct.  You welcome those of different genders, races and nationalities. But did you know that another kind of diversity may explain why you “just can’t get through” to certain people?  Diversity in communication style not only blocks communication, but worse, leads people to believe they’re on the same page when, in fact, they have very different notions of what was said.  Learning to “translate” other styles is fun and will improve your communication efficiency and effectiveness.

Trainees learn:

  • To decipher cultural differences in communication      
  • How temperament affects communication
  • How different people deal with conflict
  • Pros and cons of enforcing communication ground rules
  • How to compensate for communication differences
  • Communication skills that build bridges
  • How to use communication diversity proactively

Highlights:

  • An entertaining “You-can’t-lose” quiz introduces communication diversity
  • Humorous characters help trainees remember four basic temperament types
  • A generic paradigm explains most cultural communication differences
  • A simple grid shows five conflict-coping styles

This course will help you look at others, and yourself, in new ways—ways that build bridges.
 
         
 
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