Most people know they should think before they make an important decision.  Yet they may press others to respond prematurely.  Get her agreement quick, before she changes her mind.  However, when you push for an immediate answer, that answer is often no.  If you do get a quick yes, that’s later regretted by the other person, it will come back to haunt you.  Changing one’s mind takes calm reflection.  Give others the time they need to get their minds around your ideas, and you win a wholehearted and sustainable agreement.

Margaret Anderson
 
We are led to believe that the “right” kind of relationship is one in which there is no apparent disagreement…. [T]he other party to any relationship… has interests… that may differ from ours….  The test of a good relationship is whether it is able to deal successfully with such differences, including those about the kind of relationship the parties should have.

Roger Fisher & Scott Brown
Getting Together
Essential Consensus Skills
   Effective, Efficient, Ethical

What happens when your needs seem to run counter to the requests of someone you want, or need, to deal with in the future—a member of your organization, committee or family?  Do you sacrifice your needs in the interest of “getting along”?  Do you dig in your heels and risk the relationship?  Do you avoid interactions you fear will be conflicted, thus leaving decisions to more aggressive people?  Do you lash out in frustration, then feel guilty?  There is a better alternative.  This ethical system not only gets your needs met, it’s also the way you’ll want others in your group to work with you.

Trainees learn to:

  • Identify the needs that are really driving people
  • Create optimized solutions that work for all
  • Communicate persuasively
  • Deal with hostility
  • Decide when to keep talking and when to walk away
  • Reach sustainable closure

Highlights:

  • Small groups to maximize hands-on learning
  • Cycles of presentation, practical applications and discussion
  • Variety of group activities, paired exercises, and expert demonstrations
  • Customized handouts and worksheets that facilitate future use of the system

Our core curriculum, this course will change the way you deal with others, teaching you how to get what you need and build bridges.
 
         
 
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